Periodically, we like to interview our clients to find out how we can better serve them. I conducted one of those “pulse taking” interviews last week with the representative of a client that sends me coverage and bad faith work. After discussing with him how we might improve our relationship, I was ending the conversation as I usually do by asking: “Is there anything else on your desk that I can help you with today?” He paused for a second and said he was sure that his company had a number of … [Read more...]
Mills & Associates Thinks Insurance Companies Should Hire Two Different Firms To Handle Their Third-Party Defense VS. Their First-Party Coverage And Bad Faith Matters
August 25, 2011 by
Never Say Never
September 21, 2009 by
Why it may be ill advised for an insurance company to say that it will never go off panel to assign work to insurance defense attorneys... Recently, Mills & Associates logged into a webcast sponsored by an insurance industry organization. The webcast’s expert panel was convened to discuss how defense attorneys could better improve the “insurance defense relationship”. As I listened to the panel members, it was reinforced to me how much insurance companies like to follow predetermined … [Read more...]
