Periodically, we like to interview our clients to find out how we can better serve them. I conducted one of those “pulse taking” interviews last week with the representative of a client that sends me coverage and bad faith work. After discussing with him how we might improve our relationship, I was ending the conversation as I usually do by asking: “Is there anything else on your desk that I can help you with today?” He paused for a second and said he was sure that his company had a number of third-party bodily injury cases that it could send us. But he reiterated his company’s policy that it liked to keep its panel of coverage and bad faith attorneys separate from those who do the third-party bodily injury work.