Archives for August 2011

Periodically, we like to interview our clients to find out how we can better serve them.  I conducted one of those “pulse taking” interviews last week with the representative of a client that sends me coverage and bad faith work.  After discussing with him how we might improve our relationship, I was ending the conversation as I usually do by asking: “Is there anything else on your desk that I can help you with today?” He paused for a second and said he was sure that his company had a number of … [Read more...]